How do I contact support?
Encrypted Email Recipients:
Recipients of encrypted email who need assistance should contact the sending organization's support group. This support contact information is provided on the portal login page.
ZixMail Non-Corporate Customers:
To open a ticket, please email firstname.lastname@example.org. Please allow up to 3 business hours for email responses.
Corporate customer administrators may contact us by phone, email or through our support portal. Our support number is 888-576-4949.
Archive, Encrypt and Protect Customers:
For non-urgent issues, please email email@example.com. We will respond to the email within 3 business hours. For urgent issues, email support or open a ticket via the support portal then call support at 888-576-4949.