On the record:
Rockstars of MSP
"It's a long way to the top if you wanna rock 'n' roll..." - AC/DC
This rings true for Managed Service Providers (MSPs) too! In this series, several of our top MSP partners tell their unique stories about the journey to becoming industry leaders.
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Amplify your strategy with tips & advice from The Rockstars of MSP
These MSP leaders embarked on their path from varying starting points, and whether their level-up came through serendipity or paving the way with set intentions, you'll hear firsthand how each leader faced challenges and the moves they made to get them where they are today. Some topics that will be highlighted are strategy, values, verticalization, employee happiness, and efficiency for customer satisfaction. Each chapter highlights a different MSP leader's perspective and helps us understand there is more than one way to the top — and even when you think you're there, keep climbing.
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Chapters
Chapter 1
The Three Sparks of Genius that Built Think Cloud
Scott Clark, CTO of Think Cloud, was destined for a career in IT. Read how he went from tinkering with Commodore 64s in childhood, to becoming a MSP co-founder!
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Chapter 2
How 1Path Evolved into a Multifaceted MSP
Patrick Kinsella, SVP & CTO at 1Path, believes great leadership is about core values, rolling up your sleeves and setting an example, and serving strategically.
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Chapter 3
From Network Technician to President: Brian Ruschman's Business Transformation
From network technician to sales manager to president, Brian Ruschman has helped guide C-Forward’s business strategy as a trusted and impactful IT Advisor.
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Chapter 4
How Eric Marcus built an MSP on an unheard-of SLA
This is the story of how one man used his learnings as a frustrated IT service client to create his own successful MSP business with an unmatched client SLA.
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Chapter 5
Turning a chance encounter into a booming managed services model
It was a combination of Steven Freidkin's love for technology, serendipity, and his opportunistic spirit that led him to being the CEO of a market-leading MSP.
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Chapter 6
How education and security have helped Tom's MSP business grow
In the 18 years since he founded his MSP business, Tom has driven success with focus on planning, learning, and staying aware of evolving cybersecurity risks.
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Chapter 7
How Distributed Leadership Supercharged Sedcom’s Growth
From diner manager to IT account manager in an instant, Craig Butler's superior service skills landed him his first IT job and he's flourished ever since.
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Chapter 8
How Kim Mai Huynh stumbled into her passion—and used it to help grow a successful MSP
Kim has been a VP for a decade and knows she will continue her IT career until retirement. However, her start in the industry was more of a "happy accident"...
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